ku95 Privacy Policy — Your Data, Our Responsibility

ku95 takes your privacy seriously. This policy explains what data we collect, how we use it, and how we keep it safe on our platform built for Bangladesh players.

📅 Last updated: January 2026

Introduction — How ku95 Approaches Your Privacy

This Privacy Policy ("Policy") describes how ku95 ("ku95", "we", "us", "our") collects, uses, stores, and discloses personal information about you ("User", "Player", "you") when you access or use the ku95 online gaming and sports betting platform at ku95.org (the "Platform"). This Policy forms part of the overall agreement between you and ku95, together with the Terms and Conditions. By registering an account, accessing the Platform, or using any of its features, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

ku95 is committed to protecting the privacy and security of the personal information you share with us. We collect only the information that is necessary to operate the Platform safely, process your transactions, verify your identity, comply with applicable legal obligations, and deliver a personalised gaming experience. We do not sell your personal data to third parties for marketing purposes.

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This Policy applies to all users of ku95, including registered account holders and visitors who browse the Platform without creating an account. If you have questions about how ku95 handles your personal data, contact us via live chat on the Platform or by email at the address shown in the footer of this page.
Our Commitments

Five Ways ku95 Protects Your Privacy

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SSL Encryption on All Connections
Every connection between your device and ku95 is encrypted using SSL (Secure Socket Layer) technology. This means data transmitted between you and the Platform — including your login credentials, payment details, and account activity — cannot be intercepted in transit.
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Data Minimisation
ku95 collects only the personal information that is strictly necessary to operate the Platform and provide its services. We do not collect data for the sake of it. If a piece of information is not needed to serve you, we do not ask for it.
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No Sale of Personal Data
ku95 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertisers under any circumstances. Your data is used to run the Platform and to provide you with the service — nothing more.
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Your Right to Access and Correct
You have the right to request a copy of the personal data ku95 holds about you, and to request corrections where that data is inaccurate or incomplete. Submit access or correction requests via live chat or email.
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Retention Limits and Deletion
ku95 does not retain personal data for longer than is necessary for the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

1. Information We Collect

The personal information ku95 collects falls into the following categories. The specific data collected depends on how you interact with the Platform and which features you use.

Registration and Account Data
When you register an account on ku95, we collect the information you provide: your mobile phone number (used as your account identifier), your date of birth (to verify the 21+ age requirement), and a password you create. If you update your account profile, we collect the updated information you provide at that time.
Identity Verification (KYC) Data
Where ku95 requires KYC verification — for example, before processing a withdrawal above a certain threshold, or where fraud or age-verification concerns are raised — you may be asked to submit a copy of your national identity card (NID) or passport, a selfie photograph, and/or proof of your payment method (for example, a screenshot of your bKash or Nagad account showing your registered mobile number). This data is collected solely for verification purposes and is handled with the highest level of security.
Financial Transaction Data
When you make a deposit or withdrawal on ku95, we collect transaction data including the amount, date and time, the payment method used (for example, bKash or Nagad), and the transaction reference number provided by the payment provider. This data is retained for financial record-keeping, dispute resolution, and anti-fraud monitoring purposes.
Technical and Usage Data
When you access ku95, our systems automatically collect certain technical data: your device type and operating system, browser type and version, IP address, mobile network operator, and the date and time of your visits. We also collect usage data — which pages you visit, which games you play, how long you spend on each session, and which features you interact with. This data is used to operate the Platform, detect fraud, and improve the user experience.

2. How We Use Your Information

ku95 uses the personal information we collect for the following purposes. We process personal data only where we have a lawful basis to do so, as set out in Section 3 of this Policy.

  • To create and manage your ku95 account, including verifying your identity and age at registration and during ongoing use of the Platform.
  • To process deposits, withdrawals, and all financial transactions on the Platform in accordance with the Terms and Conditions.
  • To conduct KYC and anti-money laundering (AML) checks as required by our operating obligations and applicable legal and regulatory requirements.
  • To detect, investigate, and prevent fraud, prohibited conduct, and account security breaches on the Platform.
  • To provide customer support, including responding to enquiries, resolving disputes, and handling responsible gaming requests such as self-exclusion and deposit limit adjustments.
  • To send you service communications about your account, including deposit confirmations, withdrawal notifications, security alerts, and updates to our Terms and Conditions or Privacy Policy.
  • To improve the Platform's performance, user interface, and game offering by analysing anonymised and aggregated usage data about how players interact with ku95.

ku95 does not use your personal data for automated decision-making that has a significant legal or similarly significant effect on you without human review. Any account suspension or restriction decision is reviewed by a member of the ku95 team before it takes permanent effect.

ku95 processes personal data only where a lawful basis exists. The primary bases on which ku95 relies are set out below.

Contractual Necessity
Most of the processing ku95 carries out is necessary to perform the contract between you and ku95 — that is, to provide you with the Platform and its services. This includes creating your account, processing your deposits and withdrawals, providing customer support, and operating the games and betting markets you participate in.
Legal Obligation
Some processing is required by law. This includes KYC and AML checks, age verification, record-keeping obligations, and the reporting of suspicious activity to relevant authorities where legally required. ku95 cannot waive these obligations; they apply regardless of consent.
Legitimate Interests
ku95 processes certain data on the basis of its legitimate interests in operating a secure and commercially viable platform. This includes fraud detection, security monitoring, analysis of aggregated usage patterns, and improvement of Platform features. Where ku95 relies on legitimate interests, we balance those interests against your rights and freedoms and do not process data where your interests override ours.

4. Payment Data and KYC Information

Payment transactions on ku95 are processed through integrated mobile wallet payment gateways including bKash, Nagad, Rocket, and Upay. When you make a transaction, the relevant payment provider processes the actual fund transfer using their own systems and security standards. ku95 receives confirmation of the transaction and the reference data from the payment provider but does not store your full mobile wallet PIN or authentication credentials.

KYC documents submitted to ku95 — including copies of national identity cards, passports, and selfie photographs — are stored securely and accessed only by authorised ku95 staff members involved in the verification process. KYC documents are not shared with third parties other than where legally required. Once the verification purpose is satisfied and the legally required retention period has passed, KYC documents are securely deleted.

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ku95 uses SSL encryption for all data transmission. KYC documents are stored in access-controlled, encrypted storage systems. Access to KYC data is logged and auditable. ku95 follows industry-standard security practices for the protection of sensitive identity and payment data.

5. Sharing Your Information

ku95 does not sell your personal information. We share personal data with third parties only in the limited circumstances described in this section.

Payment Service Providers
To process your deposits and withdrawals, ku95 shares the necessary transaction information with the payment providers you use (bKash, Nagad, Rocket, Upay). This sharing is limited to the data required to complete the transaction. Each payment provider operates under its own privacy policy and security standards.
Game Technology Providers
ku95 uses game software and live dealer services provided by certified third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Spribe. To operate these games on the Platform, limited technical data (such as session tokens and game round identifiers) is passed between ku95 and the game provider's systems. No personally identifiable registration or payment data is shared with game providers beyond what is technically necessary to operate the games.
Legal and Regulatory Disclosure
ku95 may be required by law, court order, or regulatory direction to disclose personal data to law enforcement agencies, financial regulators, or other government bodies. In such cases, ku95 will disclose only the minimum data required to comply with the legal obligation and will, where permitted by law, notify the affected user of the disclosure.

ku95 does not share personal data with any party for advertising, marketing research, or data monetisation purposes. Any third-party service providers engaged by ku95 to support platform operations are bound by data processing agreements that prohibit them from using your data for their own purposes.

6. Cookies and Tracking Technologies

ku95 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and collect usage analytics. This section explains what cookies we use and how you can manage them.

Essential Cookies
Essential cookies are strictly necessary for the Platform to function. They include session cookies that keep you logged in while you navigate the Platform, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. You cannot opt out of essential cookies without disabling the Platform entirely, as they are required for core functionality.
Analytics Cookies
ku95 uses analytics cookies to understand how players use the Platform, which pages are most visited, and where users encounter difficulties. Analytics data is collected in aggregated and anonymised form and is used only to improve the Platform. Analytics cookies do not identify you personally.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking essential cookies will affect your ability to use the Platform. Clearing cookies will log you out of your current session.

7. Data Retention

ku95 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply: account registration data is retained for the duration of the account and for a period of five years following account closure; transaction records are retained for a minimum of five years to comply with financial record-keeping obligations; KYC documents are retained for a minimum of five years following the completion of verification or the closure of the account, whichever is later; usage and technical logs are retained for up to 12 months.

When personal data is no longer required under the applicable retention schedule, ku95 will securely delete or permanently anonymise it so that it can no longer be used to identify you. Anonymised data that cannot be re-linked to any individual may be retained indefinitely for statistical and analytical purposes.

8. Your Rights Over Your Personal Data

ku95 respects your rights regarding your personal data. The following rights are available to all ku95 users. To exercise any of these rights, contact ku95 support via live chat or by email at the address shown in the footer of this page. ku95 will respond to all valid requests within a reasonable period.

Right of Access
You have the right to request confirmation of whether ku95 holds personal data about you, and if so, to receive a copy of that data. Access requests will be fulfilled within a reasonable period following identity verification.
Right to Rectification
You have the right to request that ku95 corrects inaccurate personal data held about you, or completes incomplete data. Where a correction is made to account-critical information such as date of birth, additional verification may be required before the correction is applied.
Right to Erasure
You may request that ku95 deletes the personal data held about you. This right is subject to exceptions — for example, ku95 cannot delete data it is required by law to retain (such as transaction records subject to financial record-keeping obligations) or data that is necessary to resolve an outstanding dispute. Where deletion is not possible, ku95 will explain why and confirm what data is retained and for how long.
Right to Object
You have the right to object to ku95 processing your personal data where that processing is based on legitimate interests. If you object, ku95 will review the processing and cease it unless there are compelling legitimate grounds for the processing that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of the rights listed above, please contact ku95 via live chat or by email. ku95 may need to verify your identity before processing your request. ku95 will not charge a fee for reasonable access or correction requests.

9. Security Measures

ku95 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption across all Platform connections, access controls restricting data access to authorised personnel only, encrypted storage for sensitive data including KYC documents and financial records, regular security reviews of Platform systems, and monitoring for suspicious access patterns and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ku95 will take prompt steps to contain the breach and will notify affected users without undue delay where required. No security system is impenetrable; ku95 cannot guarantee the absolute security of your data, but we take our security obligations seriously and maintain up-to-date protections.

10. Children and Minors

ku95 is strictly for adults aged 21 and above. ku95 does not knowingly collect personal data from any person under the age of 21. If ku95 becomes aware that it has collected personal data from a person who is under 21, it will take immediate steps to close the account and delete the associated personal data. If you are a parent or guardian and believe that a person under 21 in your household has registered an account on ku95, please contact support immediately so that the account can be closed and the data removed.

11. Changes to This Privacy Policy

ku95 may update this Privacy Policy from time to time to reflect changes in how we operate the Platform, changes in applicable law, or improvements in our privacy practices. When we make material changes to this Policy, the revised version will be published on this page with an updated effective date. Your continued use of the Platform after a revised Policy has been posted constitutes your acceptance of the updated Policy. We recommend that you review this page periodically. If you do not agree to a revised Policy, please stop using the Platform and contact support to close your account.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ku95 handles your personal data, please contact the ku95 support team. You can reach us via the live chat function available on the Platform, or by emailing us at the address shown in the footer of every page on this site. ku95 aims to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time.

When contacting ku95 about a privacy matter, please include your registered mobile number and a clear description of your request or concern so that we can identify your account and respond efficiently. ku95 may need to verify your identity before actioning certain requests, such as access requests or deletion requests.

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